Legal

Privacy Policy

This policy explains what personal information Paper Bag Co. ("we", "us") collects through this website and your account, how we use it, and the choices you have. It applies to visitors, registered customers, and anyone who requests a quote or places an order with us.

1. Information we collect

We collect information you give us directly — such as your name, company name, phone number, email address, billing and delivery address, and GST details — when you create an account, request a quote, place an order, or contact us. We also collect basic technical information (like browser type and pages visited) automatically when you use the site, and order/quote history associated with your account.

2. How we use your information

We use your information to process quotes and orders, arrange delivery, issue GST invoices, respond to enquiries, maintain your account, and improve the site. We do not sell your personal information to third parties.

3. Cookies

We use cookies to keep you signed in, remember items in your order tray, and understand how the site is used. You can accept or decline non-essential cookies from the banner shown on your first visit, and most browsers let you block or delete cookies through their settings — note that some parts of the site, like staying signed in, rely on essential cookies to function.

4. Sharing your information

We share information only where necessary to fulfil your order — for example, with courier and logistics partners for delivery, and with payment processors to handle payment. These partners are only given the information they need to perform their service.

5. Data security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to protect your data appropriately for the sensitivity of the information involved.

6. Data retention

We retain account, order, and invoice information for as long as your account is active and afterwards for as long as needed to meet accounting, tax, and legal record-keeping requirements under Indian law.

7. Your rights

Under India's Digital Personal Data Protection Act, 2023, you have the right to access, correct, and request deletion of your personal information, and to withdraw consent for its processing where consent is the basis for that processing. To exercise any of these rights, contact us using the details below.

8. Grievance officer

For any privacy-related questions, complaints, or requests, contact our grievance officer at admin@paperbagco.in or 903925XX17. We aim to acknowledge and address requests within a reasonable time.

9. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page.